Overview
I want you to feel confident when purchasing artwork from my shop. Every piece is created, packed, and shipped with care. This policy explains how returns and refunds are handled for original artworks, prints, and other products.
If you have any questions, please get in touch — I’m always happy to help.
Original Artworks
Each original artwork is a one‑of‑a‑kind piece. Because of this, I do not accept returns if you simply change your mind after purchase.
However, I want you to feel secure when buying original art online. If your artwork arrives damaged in transit, please contact me within 7 days of delivery with photos of the damage and the packaging.
Depending on the situation, I will offer either:
- A full refund, or
- A repair or restoration of the artwork (if feasible)
This will be assessed on a case‑by‑case basis to ensure the best outcome for you and for the artwork.
Prints, Small Works on Paper & Other Products
Prints and small works on paper are made to order or produced in limited batches. For this reason, I do not accept returns or exchanges unless the item arrives damaged or defective.
If your order arrives damaged, please contact me within 7 days of delivery with photos of the item and packaging. I will arrange a replacement or refund as appropriate.
“StarDrift” Artefacts, made to order
When you order a “Stardrift” artefact from me I will make it to order, which involves carving a piece of stone with your specially selected design and engraving the back of the watch case with the name of the piece and unique edition number. As such, orders cannot be amended or cancelled once placed. Due to the time involved in making these pieces, there is usually a lead-time of a few weeks. This is made clear on the order page before the order is placed.
Returns and refunds policy applies as usual (see “Original Artwork” section above).
How to Contact Me
If you need to report damage or discuss an issue with your order, please email:
julie.arbuckle@gmail.com
Include:
- Your order number
- Photos of the item and packaging
- A brief description of the issue
I aim to respond within 2–3 working days.
Non‑Returnable Items
- Change‑of‑mind returns
- Custom or personalised orders
- Digital downloads
Shipping Costs
If a return is approved due to damage or an error on my part, I will cover return shipping or provide a prepaid label.
Legal Rights
This policy does not affect your statutory rights under UK consumer law.